Terms & Conditions
Welcome to Maroon Line Boutique. By accessing our website or placing an order through it, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.
1. Products & Pricing
We make every effort to ensure that product descriptions, images, and prices are displayed as accurately as possible. However, actual product colors may vary slightly due to lighting, photography, or individual screen settings.
All prices are displayed in UAE Dirhams (AED) unless otherwise stated. 5% VAT will apply where applicable.
Maroon Line Boutique reserves the right to update prices, promotions, and product availability at any time.
2. Orders & Payment
An order is considered confirmed once payment has been successfully completed and an order confirmation has been issued.
Maroon Line Boutique reserves the right to refuse or cancel an order in the event of a pricing error, product unavailability, payment issue, or other exceptional circumstances. If payment has already been collected for a cancelled order, the applicable amount will be refunded according to the original payment method and relevant procedures.
3. Made-to-Order & Customized Items
Made-to-order items typically require 10–15 business days for preparation. In some cases, preparation may take approximately 20–30 business days, depending on the design and requirements of the order.
Customers are responsible for ensuring that all measurements and information provided at the time of ordering are accurate.
Items that have been made, altered, or customized specifically according to a customer's measurements or requirements are not eligible for return or exchange, except in the case of a confirmed manufacturing defect or an error on our part.
4. Delivery Within the UAE
Delivery across the UAE typically takes approximately 2 business days from the date the order is handed over to our local delivery partner.
Delivery Fees:
All Emirates across the UAE: AED 30
Al Gharbia (Western Region): AED 50
Delivery times are estimates and may be affected by courier delays or circumstances beyond our reasonable control.
5. International Shipping
International shipping is available to selected destinations. Shipping charges will be calculated at the final step of checkout based on the delivery destination.
International delivery typically takes approximately 5–10 business days once the order is ready for dispatch.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
6. Return & Exchange Policy
At Maroon Line Boutique, we are committed to maintaining clear purchase terms and protecting the rights of both our customers and our boutique. Please review this policy carefully before completing your purchase.
24-Hour Return & Exchange Policy
Customers are responsible for inspecting all items immediately upon delivery to ensure that they are in good condition and match the order.
If an item has a clear defect, damage, or manufacturing fault upon delivery, the customer must notify Maroon Line Boutique within 24 hours of receiving the order.
The customer must provide the order number or original receipt, together with clear photographs or videos showing the reported defect.
Once the item has been inspected and the defect confirmed, the case will be handled appropriately in accordance with applicable UAE consumer protection laws and regulations.
After 24 Hours
After 24 hours from delivery, the item will be considered accepted by the customer with respect to its apparent condition at the time of delivery.
Returns or exchanges will not be accepted due to:
- Change of mind or no longer wanting the item.
- Personal preference regarding the color, style, or design.
- Incorrect size selection where the size supplied matches the size ordered by the customer.
- Minor color variations caused by photography, lighting, or screen settings.
- Damage resulting from wearing, washing, improper storage, misuse, alteration, or incorrect handling of the item.
This does not affect any mandatory consumer rights available under applicable UAE law, including rights relating to defects that could not reasonably have been identified at the time of delivery.
Conditions for Accepted Returns or Exchanges
Where a return or exchange is approved, the item must be:
- Unused and unworn.
- Unwashed.
- Unaltered and undamaged.
- In its original condition.
- Returned with all original tags, labels, and packaging.
Maroon Line Boutique reserves the right to inspect the item before approving any return, exchange, repair, or other remedy.
Customized & Made-to-Order Items
Customized, made-to-order, or specially altered items are not eligible for return or exchange due to a change of mind, personal preference, or measurements provided by the customer.
An exception may apply where there is a confirmed manufacturing defect or an error made by Maroon Line Boutique, subject to applicable UAE law.
Refunds
Maroon Line Boutique does not provide cash refunds for change of mind, personal preference, or incorrect size selection by the customer.
Where an item is confirmed to be defective, damaged, or not in accordance with the order, the matter will be handled according to the nature of the issue and the customer's rights under applicable UAE laws and regulations.
Acceptance of This Policy
By completing a purchase with Maroon Line Boutique, the customer confirms that they have read, understood, and agreed to this Return & Exchange Policy.
Nothing in this policy is intended to exclude or limit any mandatory rights available to consumers under applicable UAE law.
7. Order Cancellations
Customers may request to cancel an order before preparation, customization, or alteration has begun within 24 hours only.
Once work has started on a made-to-order, customized, or altered item, cancellation or refund may no longer be possible.
8. Designer & Partner Brand Products
Maroon Line Boutique may feature products from different designers and participating brands.
We aim to ensure that product information is accurate and that appropriate quality standards are maintained. However, certain product details and preparation times may vary depending on the individual designer or brand.
9. Promotions & Discounts
Promotions and discounts are subject to the specific terms and validity period of each offer.
Unless otherwise stated, promotional offers and discount codes cannot be combined.
Maroon Line Boutique reserves the right to modify or end promotional offers in accordance with the terms of the relevant promotion without affecting orders that have already been confirmed.
10. Intellectual Property
All website content, including the Maroon Line Boutique name and logo, photographs, designs, text, graphics, and other visual content, is protected by applicable intellectual property laws.
Such content may not be copied, reproduced, distributed, or used without prior authorization.
11. Privacy
Customer information is handled in accordance with our Privacy Policy and applicable UAE laws.
Personal information will only be collected and used for legitimate purposes related to processing orders, providing our services, communicating with customers, and other purposes described in our Privacy Policy.
12. Limitation of Liability
We take reasonable measures to ensure the accuracy of the information and reliability of the services provided through our website.
However, Maroon Line Boutique shall not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including courier delays, payment service interruptions, or exceptional events.
Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights provided under applicable UAE law.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.
Any dispute shall be subject to the jurisdiction of the competent authorities and courts in accordance with applicable law.
14. Changes to These Terms
Maroon Line Boutique reserves the right to update or amend these Terms & Conditions when necessary.
Any updated version will become effective once published on our website.
15. Contact Us
For any questions regarding orders, delivery, returns, or these Terms & Conditions, please contact Maroon Line Boutique through the official contact channels provided on our website.